1. Introduction and effectiveness of the General Conditions
These general conditions of sale (hereinafter, “General Conditions“) have as their object the regulation of the purchase of products and services, carried out remotely and made available, through the internet, from the site www.renda.net (hereinafter, the “Site“) in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, “Consumer Code“).
The seller of the products and owner of the Site is: Renda by Renda Giovanni & C. S.A.S. with registered office in Via G. B. Fardella, 89, C.F/ P.I. and registration in the Trapani Companies Register no. 01602840819, REA: TP – 93303 – E-mail address: email@example.com (hereinafter “Renda“).
The consumer who accesses the Site to make purchases (hereinafter “Customer“) is required, before sending the order, to read carefully these General Conditions which have been made available to him on the Site and which will be available at any time by the Customer also through the link contained in the confirmation email of each order to allow them to be reproduced and stored.
In the event that the person who makes purchases on the Site requires the issue of an invoice and/or is not a “consumer or user” as defined in art. 3, paragraph 1, letter a), of the Consumer Code, the rules on withdrawal set forth in art. 7 and 8 of these General Conditions will not apply, nor, more generally, the provisions of the same Consumer Code that apply only to “consumers”.
The contracts concluded with Renda through the Website are governed by these General Conditions in compliance with Italian law.
2. Choosing and ordering Products
The characteristics and price of the various products on sale on the Site (hereinafter “Product” or “Products“) are shown on the page relating to each Product.
By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these General Conditions and payment transcribed.
The contract stipulated between Renda and the Customer shall be considered concluded with the acceptance of the order by Renda. Such acceptance is communicated to the Customer through an order confirmation email containing a reference to these General Conditions, the order number, shipping and billing information, the list of Products ordered with their essential characteristics and the total price, including delivery costs. The Customer will check the confirmation email and if he identifies errors in the order he will have 12 hours from the receipt of that email to contact Customer Service directly from the Site using the contact form accessible through the “Support” tab. After this time the order will be processed for shipment and no changes will be accepted, without prejudice to the Customer’s rights under Article 7 below.
Once the order has been received, Renda will check the availability of the stocks for the execution of the order. If one or more Products are not available, Renda’s Customer Service will promptly notify the Customer via email who, within the following 12 hours, will have the right to reply to confirm the shipment of any further available Products or cancel it. If no reply is received within this time limit, the order will be considered confirmed and the available Products will be shipped. If only a few Products are not in stock, Renda will process the order with the available Products. In both cases, the amount relating to the missing Products will be cancelled immediately depending on the payment method chosen.
3. Product Information
The information and characteristics relating to the Products are available, with the relevant Product codes, on the Site.
The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the description sheet. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality but may differ in colour and size. In case of difference between the image and the written product data sheet, the description of the product data sheet is always valid.
4. Methods of payment and invoicing
4.1 Payment methods
The Customer may pay the price of the Products and related delivery charges by credit card, PayPal, bank transfer, prepaid cards, Masterpass and cash on delivery.
The circuits on which you can buy within the Site are:
-Visa / Visa Electron
-Diners Club International
To ensure maximum security, the Customer will make the payment transaction directly on the bank’s secure server.
The Site does not store the Customer’s credit card number, but thanks to the protected communication system of the bank of reference, from the second expense, the Customer who so wishes – by selecting the appropriate option – will be able to proceed with the purchase without entering his data again. The credit institution of reference uses the SSL protocol to encrypt the data transmitted between its server and the Customer’s browser.
Once the order has been confirmed, the Customer will be redirected to the PayPal site where he or she can make the payment with his or her account or using a card, even a prepaid card, or in any case according to the methods accepted by Paypal and in compliance with the relevant conditions.
The Customer must make the transfer within 5 days from the date of the order for orders related to products. If payment is not made within 5 days, the order will be cancelled and the goods made available again for purchase by other Customers. The Customer who has not made the transfer may be contacted by Customer Service in order to clarify whether the reason for the failure to make the transfer is due to the Customer’s desire not to confirm the purchase or other causes.
Online Gift Card
The Customer must enter the details of the Online Gift Card after choosing this payment method in the purchase procedure.
Once the order has been confirmed, the Customer will be redirected to the AmazonPay website where they can make the payment using their login credentials and the cards associated with their profile, in the manner accepted by AmazonPay and in compliance with the relevant conditions.
5.2 Invoicing of orders
If the purchase is made by a professional, it will be possible to request the issue of an invoice by selecting the appropriate box during the order process and entering the billing information including tax code and/or VAT number. In this case the invoice will be sent by email to the address indicated. The professional is responsible for the correct insertion of the billing data and is expressly informed that if the invoice is not requested during the order process, it will not be possible to request it later.
6. Transport and delivery
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the “Shipping Data” field.
All purchases will be delivered by express courier (hereinafter, “Courier“) from Monday to Friday, excluding holidays and national holidays. Renda is not responsible for delays not foreseeable or not attributable to it.
Once the Products have been shipped, the Customer will receive a confirmation email in which will be included a link to track the shipment.
In any case, except in cases of force majeure or fortuitous circumstances, the Products ordered will be delivered within 7 (seven) working days from the day following the day on which Renda has confirmed the order to the Customer by means of a specific order confirmation email.
Countries where the service is active: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain (with the exception of the Canary Islands and Ceuta and Melilla), Sweden, Hungary.
7. Warranty and Conformity Defects
In case of conformity defects of Products sold by Renda the Customer shall immediately contact Customer Service using the appropriate contact form accessible on the Site through the “Customer Service” tab.
The legal guarantees provided by articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right, at his choice and on condition that the type of Product allows it, to restore, without charge, the conformity of the Product through repair or replacement, or to an appropriate price reduction or termination of the contract.
In case of faulty or corked wine, the Customer is requested to keep the bottle with at least 2/3 of the contents and its original cork and to report the alleged non-conformity to Customer Service. He will intervene as soon as possible by arranging a free withdrawal in order to carry out a thorough verification and propose the most suitable solution.
The Customer shall forfeit these rights if he or she does not report the non-conformity defect to Renda within two months from the date on which he or she discovered the defect, provided that the Product is not perishable or subject to expiration in a shorter period, in which case the defect must be reported within this shorter period.
8. Errors and limitations of liability
The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which Renda cannot be held liable, except in cases of wilful intent or gross negligence.
Renda reserves the right to correct errors, inaccuracies or omissions even after an order has been placed, or to modify or update the information at any time without prior notice, without prejudice to the Customer’s rights under these General Conditions and the Consumer Code.
Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance or execution, even partial, of an order.
Renda promotes the responsible consumption of alcohol and excludes any liability at its own expense, except for willful misconduct or gross negligence, in the case of purchases made by persons under 16 years of age. By purchasing any alcoholic product you declare to be of legal age as per art. 7 of DL 158/2012. Renda does not assume any liability in case of purchase made by children under 18 years of age who have declared to be of a different age.
Any complaint must be forwarded to Renda using the contact form accessible directly on the Website through the “Customer Care” tab, active every day, from 9.00 a.m. to 8.00 p.m., excluding holidays, or by registered mail to the following address:
10. Online resolution of consumer disputes (ADR and ODR)
According to article 49 paragraph 1 letter V of Legislative Decree no. 206 of 6 September 2005 (Consumer Code), the customer may make use of the Joint Conciliation procedure. The Procedure can be initiated if the consumer, after having submitted a complaint to the company, within 45 days, has not received a reply or has received a reply not considered satisfactory by him.
The customer who decides to make use of the Joint Conciliation procedure is obliged to send the request to the address: firstname.lastname@example.org or fax number 02/87181126. For further information please refer to: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl
In accordance with art. 14 of the Regulation 524/2013 we inform the user that in the event of a dispute he may submit a complaint via the ODR platform of the European Union which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users who wish to resolve disputes arising from contracts of sale or online services out of court.
11. Applicable law and place of jurisdiction
The sales contract between the Customer and Renda is concluded in Italy and governed by Italian law. For the resolution of disputes relating to the interpretation, execution or termination of these General Conditions or individual purchase orders if the Customer is a consumer within the meaning of the Consumer Code, the court of his town of residence or domicile will have exclusive jurisdiction if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Trapani, any other jurisdiction excluded.
In accordance with article 1341 of the Italian Civil Code, the Client declares to have read and specifically accept the following articles of these General Conditions: 6 (responsibility for delays in delivery), 10 (right to correct errors – exclusions of responsibility).