The purpose of these purchase condition is to regulate the purchase of products and services, carried out remotely and made available, via the Internet, on the website www.renda.net (hereinafter, the “Site“) in accordance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and supplements (hereinafter, “Consumer code“).
The seller of the products and owner of the Site is: Rendanet di Luigi Renda with registered office in Marino Torre street, 83, with registration in the Trapani Register of Companies no. IT02850800810, RN: TP – 201392 – E-mail address: info@renda.net (hereinafter, “Rendanet“).
The consumer who accesses the Site to make purchases (hereinafter “Customer“) is obliged, before sending the order, to read carefully these Conditions which have been made available to him/her on the Site and which will be available at any time by the Customer also through the link contained in the confirmation email of each order to allow its reproduction and storage.
In the event that the person making purchases on the Site requires an invoice to be issued and/or is not a “consumer or user” as defined in art. 3, paragraph 1, letter a), of the Consumer Code, the rules on withdrawal as per art. 7 and 8 of these Conditions shall not apply, nor, more generally, shall the provisions of the same Consumer Code that apply only to “consumers”.
Contracts concluded with Rendanet through the Site are governed by these Conditions in accordance with Italian law.
Legal age verification for alcohol
Rendanet promotes the responsible consumption of alcohol. By purchasing any alcoholic product you declare that you are of the legal age of majority in your country for the consumption of alcohol. After purchasing alcohol on the site you will be contacted by telephone to verify that you are of legal age to purchase and drink alcohol according to the regulations in force in the country of destination indicated as the shipping address when purchasing. You will also be asked to provide proof of identity. The data will be processed according to current privacy regulations and will be deleted after age verification.
Choosing and ordering products
The characteristics and price of the various products for sale on the Website (hereinafter the “Product” or “Products”) are indicated on the page relating to each Product.
In order to purchase the Products, the Customer must fill in and send the order form in electronic format, following the instructions contained in the Website. The Customer must add the Product to the “Shopping Cart” and, after having read the Conditions and the Privacy Policy and confirmed their acceptance, must enter the shipping and billing information, select the desired payment method and confirm the order.
By submitting an order from the Website, which constitutes a contractual proposal, the Customer acknowledges and declares that he/she has read all the information provided during the purchase process and fully accepts these Conditions and the payment transcript.
The contract stipulated between Rendanet and the Customer shall be deemed concluded with the acceptance of the order by Rendanet. This acceptance is communicated to the Customer by an order confirmation e-mail containing a reference to these Conditions, the order number, the shipping and billing details, the list of Products ordered with their essential characteristics and the total price, including delivery charges.
Once the order has been received, Rendanet shall check stock availability for the execution of the order. If one or more Products are not available, Rendanet Customer Service will promptly notify the Customer by e-mail. The Customer shall have the right to reply within 12 hours to confirm the shipment of additional available Products or cancel it. If no reply is received within this period, the order shall be considered confirmed and the available Products shall be shipped. If some Products are not available in stock, Rendanet shall process the order with the available Products. In both cases, the amount relating to the missing Products will be refunded immediately.
Product details
The information and characteristics of the Products are available on the Site, along with the relevant Product codes.
The visual representation of the Products on the Website, where available, normally corresponds to the photographic image accompanying the description sheet. It is understood that the image of the Products themselves is for the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality but may differ in colour and size. In the event of differences between the image and the written product data sheet, the description of the product data sheet shall always be valid.
Payment methods
The customer may pay for the order by the following payment methods:
- Credit Card
- PayPal
- Online Gift Voucher
- AmazonPay
- Satispay
- Klarna
Orders invoicing
If the purchase is made by a company, it will be possible to request the issuance of an invoice by selecting the appropriate box during the order process and entering the invoicing data including tax code and/or VAT number and unique code or certified e-mail. In this case, the invoice will be sent by e-mail to the address indicated. The company is responsible for the correct entry of the invoicing data and is expressly informed that if the invoice is not requested during the order process, it will not be possible to request it later.
Cancellation or change of the order shipping address
The Customer may cancel or request a change in the shipping address of the order within 12 hours of the conclusion of the order; once this time limit has elapsed, the order will be processed and it will no longer be possible to request cancellation or change of the shipping address.
The Customer must contact Customer Service using the e-mail address support@renda.net
Rendanet reserves the right to cancel the order in the event of unforeseeable difficulties, informing the Customer by e-mail, or, subject to agreement with the Customer, to change the day and/or time of delivery.
Transport and delivery
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the “Shipping data” field.
All purchases shall be delivered by express courier (hereinafter, “Courier”) from Monday to Friday, excluding public holidays and national holidays. Rendanet shall not be held responsible for delays that cannot be foreseen or attributed to it.
Once the Products have been shipped, the Customer will receive a confirmation e-mail including a link to track the shipment.
In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within 7 (seven) working days from the day after the day on which Rendanet confirmed the order to the Customer via an order confirmation e-mail.
It is up to you to check the condition of the Product delivered to you/which you have collected. The risk of loss of or damage to the Product(s) due to causes not attributable to Renda.net, the risk of loss of or damage to the Products is transferred to the User when the User, or a third party designated by the User and not the carrier, takes physical possession of the Products. However, the User is advised to check the number of Products received and that the packaging is intact, undamaged, not wet or in any way altered, including the sealing materials, and is invited, in its own interest, to indicate any anomalies on the carrier’s transport document, accepting the package with RESERVE (e.g. damaged package, wet package, non-original Rendanet branded tape).
Receipt of the Products without reservation does not allow the User to take legal action against the courier and/or Renda.net in the event of loss or damage to the Products, except in the event that the loss or damage is due to fraud or gross negligence on the part of the courier, and with the exception of partial loss or damage not recognisable at the time of delivery, provided that in the latter case, the damage is reported as soon as it is known and no later than eight days after receipt. In the event that the package shows obvious signs of tampering or alteration, the user is advised to promptly notify Renda.net Customer Service. In any case, the rules on the right of withdrawal and the legal guarantee of conformity shall apply.
Visit the shipping page to view costs according to destination.
Warranty and conformity defects
In the event of a lack of conformity of the Products sold by Rendanet, the Customer must immediately contact Customer Service using the specific contact form accessible on the Website through the “contact” link.
The legal guarantees provided for by Articles 129, 130 and 132 of the Consumer Code shall apply to the sale of Products. The Customer has the right, at his or her choice and provided that the type of Product allows him or her to do so, to restore, free of charge, the conformity of the Product through repair or replacement, or to an appropriate price reduction or to terminate the contract.
In the event of a defective wine, the Customer must keep the bottle with at least 2/3 of its contents and its original cork and report the alleged non-conformity to Customer Service. He will intervene as soon as possible by organising a free pick-up in order to carry out a thorough check and propose the most suitable solution.
The Customer shall forfeit these rights if he/she fails to report the lack of conformity to Rendanet within two months from the date he/she discovered the defect, provided that the Product is not perishable or subject to expiration in a shorter period, in which case the defect must be reported within such shorter period.
Errors and limitations of liability
The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the total absence of errors, for which Rendanet cannot be held responsible, except in case of fraud or gross negligence.
Rendanet reserves the right to correct errors, inaccuracies or omissions even after an order has been placed, or to modify or update information at any time without prior notice, without prejudice to the Customer’s rights under these Conditions and the Consumer Code.
Except in the case of wilful misconduct or gross negligence, any right of the Customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance or non-execution, even partial, of an order, is excluded.
Right of withdrawal
According to Article 59 of the Consumer Code, the right to withdraw from the purchase contract is excluded for sealed products opened after delivery and for perishable products. However, Rendanet grants the consumer customer (i.e. a natural person who purchases goods for purposes not related to his or her entrepreneurial or professional activity) the right to withdraw for any reason, without the need to provide explanations. Below you can see our returns and refunds policy.
Returns and refunds policy
The customer has the right to cancel an order within 14 days without giving a reason.
The deadline for cancelling an order is 14 days from the date of receipt of the product or from the moment a specified third party, other than a carrier, takes possession of the delivered product.
To exercise this right of cancellation, the customer must inform us of the decision by means of a written request with name, surname and order number.
The request must be addressed to the e-mail address support@renda.net.
We will provide a refund within 14 days of receipt of the returned products. We will use the same method of payment as you used for the order and will not charge for the refund.
Conditions for returns and refunds
In order for products to be returned, please ensure that:
- The products have been purchased no more than 14 days ago
- The products have not been consumed. For example, if you open a bottle of wine and it tastes corked, close it immediately. Opened and half consumed products will not be accepted.
- When the courier delivers and you notice the package is damaged you must accept it with “RESERVE” otherwise we will not be able to issue a refund.
- Please send your refund request by email to support@renda.net.
Returning products
You bear the risk of returning the products. The products must be packaged to protect them during the return journey.
Below is our return address, but it is not necessary. After receiving your return request, we will send you a label to put on the package. We will then bear the shipping costs and the cost of creating the label.
Rendanet di Luigi Renda – Via Marino Torre, 83 – Trapani 91100
We are unable to provide a refund without having received the products.
Returns and refunds on gifts
If at the time of purchase the products were marked as a gift and were shipped directly to you, you will receive a gift card worth the value of the return. Once the returned product has been received, a gift card will be sent to you by e-mail.
If the products were not marked as a gift at the time of purchase or if the gift purchaser received the products directly, we will send a refund directly to the purchaser.
Questions about returns and refunds
If you have any questions about the return and refund policy, please contact us by e-mail at support@renda.net
Complaints
Any complaints must be forwarded to Rendanet by the following means:
– E-mail address: support@renda.net
– Certified e-mail address: rendanet@pec.it
– Registered letter: Rendanet di Luigi Renda – Marino Torre, 83 – 91100 Trapani – Sicily
Online resolution of consumer disputes (ADR and ODR)
ADR
Pursuant to Article 49(1)(V) of Legislative Decree no. 206 of 6 September 2005 (Consumer Code), the customer may make use of the Joint Conciliation procedure. The procedure may be initiated if the consumer, after submitting a complaint to the company, within 45 days, has not received a response or has received a response that he considers unsatisfactory.
You can initiate Conciliation through a consumer association.
ODR
In accordance with art. 14 of Regulation 524/2013 we inform the user that in case of a dispute he/she can file a complaint through the ODR platform of the European Union accessible at the following link http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users wishing to resolve out-of-court disputes arising from contracts of sale or online services.
Applicable law and place of jurisdiction
The sales contract between the Customer and Rendanet is concluded in Italy and governed by Italian law. For the resolution of disputes relating to the interpretation, execution or termination of these Conditions or individual purchase orders if the Customer is a consumer under the Consumer Code, the exclusive jurisdiction shall be the Court of his or her town of residence or domicile if located in the Italian territory; in all other cases, the territorial jurisdiction shall be exclusively that of the Court of Trapani, excluding any other jurisdiction.
***
Pursuant to art. 1341 of the Italian Civil Code, the Customer declares to have read and specifically accepted the following articles of these Conditions: 6 (responsibility for delays in delivery), 10 (right to correct errors – exclusion of responsibility).
