Introduction and effectiveness of the general conditions

The purpose of these general terms and conditions of sale (hereinafter, “General Terms and Conditions”) is to regulate the purchase of products and services, carried out remotely and made available, via the Internet, on the website www.renda.net (hereinafter, the “Site”) in accordance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and supplements (hereinafter, “User Code”).

The seller of the products and owner of the Site is: Renda S.A.S. with registered office in Via G. B. Fardella, 80, Fiscal Code/ VAT number and registration with the Register of Companies of Trapani no. 01602840819, REA: TP – 93303 – E-mail address: info@renda.net (hereinafter, “Renda”).

The consumer who accesses the Site to make purchases (hereinafter “Customer”) is obliged, before sending the order, to read carefully these General Conditions which have been made available to him/her on the Site and which will be available at any time by the Customer also through the link contained in the confirmation email of each order to allow its reproduction and storage.

In the event that the person making purchases on the Site requires an invoice to be issued and/or is not a “consumer or user” as defined in art. 3, paragraph 1, letter a), of the Consumer Code, the rules on withdrawal as per art. 7 and 8 of these General Conditions shall not apply, nor, more generally, shall the provisions of the same Consumer Code that apply only to “consumers”.

Contracts concluded with Renda Sas through the Site are governed by these General Conditions in accordance with Italian law.

Choosing and ordering products

The characteristics and price of the various products for sale on the Website (hereinafter the “Product” or “Products”) are indicated on the page relating to each Product.

In order to purchase the Products, the Customer must fill in and send the order form in electronic format, following the instructions contained in the Website. The Customer must add the Product to the “Shopping Cart” and, after having read the General Conditions and the Privacy Policy and confirmed their acceptance, must enter the shipping and billing information, select the desired payment method and confirm the order.

By submitting an order from the Website, which constitutes a contractual proposal, the Customer acknowledges and declares that he/she has read all the information provided during the purchase process and fully accepts these General Terms and Conditions and the payment transcript.

The contract stipulated between Renda Sas and the Customer shall be deemed concluded with the acceptance of the order by Renda Sas. This acceptance is communicated to the Customer by an order confirmation e-mail containing a reference to these General Terms and Conditions, the order number, the shipping and billing details, the list of Products ordered with their essential characteristics and the total price, including delivery charges.

Once the order has been received, Renda Sas shall check stock availability for the execution of the order. If one or more Products are not available, Renda Sas Customer Service will promptly notify the Customer by e-mail. The Customer shall have the right to reply within 12 hours to confirm the shipment of additional available Products or cancel it. If no reply is received within this period, the order shall be considered confirmed and the available Products shall be shipped. If some Products are not available in stock, Renda Sas shall process the order with the available Products. In both cases, the amount relating to the missing Products will be refunded immediately.

Product details

The information and characteristics of the Products are available on the Site, along with the relevant Product codes.

The visual representation of the Products on the Website, where available, normally corresponds to the photographic image accompanying the description sheet. It is understood that the image of the Products themselves is for the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality but may differ in colour and size. In the event of differences between the image and the written product data sheet, the description of the product data sheet shall always be valid.

Methods of payment

The Customer may pay the price of the Products and the relevant delivery costs by credit card, PayPal, bank transfer, prepaid cards, Masterpass and cash on delivery.

Credit Card

The circuits on which it is possible to purchase on the Site are:

-Visa / Visa Electron

-Mastercard

-American Express

-Ciners Club International

In order to guarantee maximum security, the Customer shall make the payment transaction directly on the bank’s secure server.

The Website does not store the Customer’s credit card number, but thanks to the reference bank’s secure communication system, from the second charge, the Customer who so wishes – by selecting the appropriate option – may proceed with the purchase without having to re-enter his/her data. The reference bank uses the SSL protocol to encrypt the data transmitted between its server and the Customer’s browser.

PayPal

Once the order has been confirmed, the Customer will be redirected to the PayPal website where he/she will be able to pay with his/her account or with a card, even a prepaid card, or in any case according to the methods accepted by PayPal and in compliance with the relative conditions.

Online Gift Voucher

The Customer must enter the data of the Online Gift Card after choosing this payment method in the purchase procedure.

AmazonPay

Once the order has been confirmed, the Customer will be redirected to the AmazonPay site where he/she can make the payment using his/her access credentials and the cards associated with his/her profile, according to the methods accepted by AmazonPay and in compliance with its conditions.

Invoicing of orders

If the purchase is made by a company, it will be possible to request the issuance of an invoice by selecting the appropriate box during the order process and entering the invoicing data including tax code and/or VAT number and unique code or certified e-mail. In this case, the invoice will be sent by e-mail to the address indicated. The company is responsible for the correct entry of the invoicing data and is expressly informed that if the invoice is not requested during the order process, it will not be possible to request it later.

Cancellation or change of the order shipping address

The Customer may cancel or request a change in the shipping address of the order within 12 hours of the conclusion of the order; once this time limit has elapsed, the order will be processed and it will no longer be possible to request cancellation or change of the shipping address.

The Customer must contact Customer Service using the e-mail address order@renda.net.

Renda Sas reserves the right to cancel the order in the event of unforeseeable difficulties, informing the Customer by e-mail, or, subject to agreement with the Customer, to change the day and/or time of delivery.

Transport and delivery

The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the “Shipping data” field.

All purchases shall be delivered by express courier (hereinafter, “Courier”) from Monday to Friday, excluding public holidays and national holidays. Renda Sas shall not be held responsible for delays that cannot be foreseen or attributed to it.

The cost of shipping is €4.90 for deliveries in Italy, €14.90 for Europe and the United Kingdom.

Once the Products have been shipped, the Customer will receive a confirmation e-mail including a link to track the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within 7 (seven) working days from the day after the day on which Renda Sas confirmed the order to the Customer via an order confirmation e-mail.

Countries in which the service is active: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican.

It is up to you to check the condition of the Product delivered to you/which you have collected. The risk of loss of or damage to the Product(s) due to causes not attributable to Renda. net, the risk of loss of or damage to the Products is transferred to the User when the User, or a third party designated by the User and not the carrier, takes physical possession of the Products. However, the User is advised to check the number of Products received and that the packaging is intact, undamaged, not wet or in any way altered, including the sealing materials, and is invited, in its own interest, to indicate any anomalies on the carrier’s transport document, accepting the package with RESERVE (e.g. damaged package, wet package, non-original Renda branded tape).

Receipt of the Products without reservation does not allow the User to take legal action against the courier and/or Renda.net in the event of loss or damage to the Products, except in the event that the loss or damage is due to fraud or gross negligence on the part of the courier, and with the exception of partial loss or damage not recognisable at the time of delivery, provided that in the latter case, the damage is reported as soon as it is known and no later than eight days after receipt. In the event that the package shows obvious signs of tampering or alteration, the user is advised to promptly notify Renda.net Customer Service. In any case, the rules on the right of withdrawal and the legal guarantee of conformity shall apply.

Warranty and conformity defects

In the event of a lack of conformity of the Products sold by Renda Sas, the Customer must immediately contact Customer Service using the specific contact form accessible on the Website through the “contact” link.

The legal guarantees provided for by Articles 129, 130 and 132 of the Consumer Code shall apply to the sale of Products. The Customer has the right, at his or her choice and provided that the type of Product allows him or her to do so, to restore, free of charge, the conformity of the Product through repair or replacement, or to an appropriate price reduction or to terminate the contract.

In the event of a defective wine, the Customer must keep the bottle with at least 2/3 of its contents and its original cork and report the alleged non-conformity to Customer Service. He will intervene as soon as possible by organising a free pick-up in order to carry out a thorough check and propose the most suitable solution.

The Customer shall forfeit these rights if he/she fails to report the lack of conformity to Renda Sas within two months from the date he/she discovered the defect, provided that the Product is not perishable or subject to expiration in a shorter period, in which case the defect must be reported within such shorter period.

Errors and limitations of liability

The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the total absence of errors, for which Renda Sas cannot be held responsible, except in case of fraud or gross negligence.

Renda Sas reserves the right to correct errors, inaccuracies or omissions even after an order has been placed, or to modify or update information at any time without prior notice, without prejudice to the Customer’s rights under these General Conditions and the Consumer Code.

Except in the case of wilful misconduct or gross negligence, any right of the Customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance or non-execution, even partial, of an order, is excluded.

Renda Sas promotes the responsible consumption of alcoholic beverages and excludes any liability at its own expense, except in cases of fraud or gross negligence, in the case of purchases made by persons under 18 years of age. With the purchase of any alcoholic product you declare to be of age as per art. 7 of DL 158/2012. Renda Sas does not assume any responsibility in case of purchases made by children under the age of 18 who have declared to be of a different age.

Right of withdrawal

According to Article 59 of the Consumer Code, the right to withdraw from the purchase contract is excluded for sealed products opened after delivery and for perishable products. In all other cases, Renda Sas recognizes the right of withdrawal to the consumer customer (i.e. a natural person who buys goods for purposes not related to his business or professional activity) for any reason, without explanation and without penalty, if exercised within 14 days from delivery.

The right of withdrawal does not apply to perishable products or products opened by the consumer.

Return address

Renda Sas

Via G. B. Fardella, 80

91100 Trapani (TP)

Refund

Upon receipt of your return at the specified address, we will refund your order including shipping costs to the method of payment with which the order was placed or, if requested, issue a voucher on the site. The refund will be issued no later than 14 days after receipt of the return.

Complaints

Any complaints must be forwarded to Renda Sas by the following means:
– E-mail address: help@renda.net
– Certified e-mail address: salumeriarenda@pec.it
– Registered letter: Renda Sas – G. B. Fardella, 80 – 91100 Trapani – Sicily

Online resolution of consumer disputes (ADR and ODR)

ADR

Pursuant to Article 49(1)(V) of Legislative Decree no. 206 of 6 September 2005 (Consumer Code), the customer may make use of the Joint Conciliation procedure. The procedure may be initiated if the consumer, after submitting a complaint to the company, within 45 days, has not received a response or has received a response that he considers unsatisfactory.

Customers who decide to use the Joint Conciliation procedure must send their request to conciliazione@consorzionetcomm.it or fax 02/87181126. For further information see: https://www.consorzionetcomm.it/spazio-consumatori/segnalazioni/conciliazione-paritetica/

ODR

In accordance with art. 14 of Regulation 524/2013 we inform the user that in case of a dispute he/she can file a complaint through the ODR platform of the European Union accessible at the following link http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users wishing to resolve out-of-court disputes arising from contracts of sale or online services.

Applicable law and place of jurisdiction

The sales contract between the Customer and Renda Sas is concluded in Italy and governed by Italian law. For the resolution of disputes relating to the interpretation, execution or termination of these General Conditions or individual purchase orders if the Customer is a consumer under the Consumer Code, the exclusive jurisdiction shall be the Court of his or her town of residence or domicile if located in the Italian territory; in all other cases, the territorial jurisdiction shall be exclusively that of the Court of Trapani, excluding any other jurisdiction.

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Pursuant to art. 1341 of the Italian Civil Code, the Customer declares to have read and specifically accepted the following articles of these General Conditions: 6 (responsibility for delays in delivery), 10 (right to correct errors – exclusion of responsibility).