For purchases made online, you may exercise your right of withdrawal within 14 days of delivery, without having to provide any reason, in the cases provided for by applicable law.
The 14-day period begins on the day you, or a person designated by you other than the carrier, physically receive the products.
How to request a return
To exercise your right of withdrawal, send a written request to support@renda.net within 14 days of delivery.
Please include:
- your full name;
- your order number;
- the product or products you wish to return.
Once we receive your request, we will provide you with the necessary return instructions.
Return conditions
Products must be returned intact, unused and unconsumed and, where applicable, in their original packaging.
The right of withdrawal does not apply in cases excluded by applicable law, including products that are liable to deteriorate or expire rapidly and sealed products which, for hygiene or health protection reasons, are not suitable for return once opened.
Returning products
Once your return request has been accepted, we will send you a prepaid return shipping label together with the instructions for sending the products back.
Products must be carefully packed to prevent damage during transport.
The return address is:
Rendanet di Luigi Renda
Via Marino Torre, 83
91100 Trapani (TP)
Italy
Refunds
Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.
The refund will include all amounts required under applicable law. Any additional costs resulting from choosing a delivery method more expensive than our standard delivery option are not refundable.
We may withhold the refund until we have received the returned products or until you provide evidence that they have been sent back, whichever occurs first.
Damaged, defective or non-conforming products
If you receive a product that is damaged, defective or different from the one ordered, please contact us as soon as possible at support@renda.net, quoting your order number and, where possible, attaching photographs of the product and its packaging.
If the parcel shows visible signs of damage at the time of delivery, we recommend accepting it subject to inspection and taking photographs of the packaging before opening it. This will help us handle the claim with the carrier more quickly.
If a food product appears to have a possible defect, please do not consume any more of it and keep the packaging, label, batch number and expiry date or best-before date so that we can carry out the necessary checks.
Questions and customer support
For any questions about returns and refunds, please contact us at support@renda.net